Refund policy

Returns

If you are not satisfied with your purchase, we are very sorry to hear that. We would be glad to get in touch with you to find a suitable solution.

To be eligible for a return, it is important that the items are unused and in the original condition in which you received them. Personalized items are exempt from returns.

Send us an email with the order number, your name and the items you would like to return. You will receive a message from us with instructions for the return shipment. It is also possible to complete the withdrawal form and send it to us. You can find it on this page: https://selectedbydronk.nl/pages/retourneren.
Return shipping costs are your responsibility. You can send the parcel yourself, or ask us for a return label. We will first let you know what the label costs. If you want it, we will email it to you and deduct that amount from your refund.

Once the items have been shipped and have arrived at our premises, you will receive an email with a confirmation of receipt. If the return has been approved, a refund will be issued. This is usually processed within a few days, after which the amount will be refunded via the original payment method. If you withdraw from your entire order, we will also refund the standard shipping costs you paid for it.

Please note: our return policy applies up to 14 days after you receive your order. If your order consists of several items that are delivered separately, the period starts the day after you receive the last item. After this period, it is no longer possible to make use of our return policy.

Breakage?
In the event of breakage, please contact us immediately and unpack the product as little as possible. We would like to receive a photo of the (un)opened package, in which the damage is clearly visible. In the event of breakage or a defect, the return costs above do not apply: that is not a return but a defect, and we will put it right, whichever country you order from.